Terms & Conditions
Hardwood Flooring: UK mainland deliveries (deliveries outside of UK mainland POA) and orders over £500 (EX VAT). Free 2/3 day delivery service
Next day £45
Before 12pm £30
Deliveries under £500 are £45 and subject to the above surcharges as necessary.
Accessory orders (Delivery to UK mainland only)
Over £150 next day free of charge
Next day before 10:00am £30
Deliveries under £150 are £15 and subject to the above surcharges as necessary.
All carriage charges exclude VAT.
All deliveries are covered by Ted Todd Terms and Conditions – a full copy of which is available on request.
Timed delivery requests are subject to availability and cannot be guaranteed.
All goods must be checked and signed for upon delivery.
Any damaged goods must be signed for as damaged.
Damaged goods cannot be returned unless signed for as damaged on delivery.
Price on application. Indicative sea freight shipping times:
Northern Europe 7 days
New York 8 days
Los Angeles 28 days
Africa 22 days
UAE 27 days
Singapore 33 days
Shanghai 33 days
Hong Kong 35 days
Sydney 40 days
Ted Todd will only accept returns of unopened packs and will be subject to a 25% restocking charge of amount returned. (Or a minimum of £100 per order) plus carriage charges. Returns must be clearly labelled with a Ted Todd return number. Returns without a return number will not be accepted. Woodworks and bespoke orders cannot be returned unless damaged. We do not collect or credit any material 30 calendar days after the original delivery date or acept the return of date sensitive accessories after 2 weeks of delivery.
Bespoke orders will only be accepted when a Ted Todd order form has been completed in full and an order acknowledgment has been received. Ted Todd will not accept returns of bespoke orders. A 50% deposit is required on all bespoke orders prior to manufacture.
Prices are accurate at the time of publication. Ted Todd reserve the right to review and amend prices accordingly without notice.
All specifications are accurate at the time of publication. Ted Todd reserve the right to supply products varying from the specification on this website due to circumstances beyond our control.
We make every effort to accurately reproduce images. However, due to natural variations that occur in the wood itself, colour reproduction is for illustration purposes only. We are more than happy to send samples out on request.
A full copy of Ted Todd Terms and Conditions are available on request.
All of our telephone calls are recorded for training purposes.
Due to the natural variation in the colour and grain structure of wood, images should be used as a guide only.