Terms & Conditions

Please note:

Due to the natural variation in the colour and grain structure of wood, images should be used as a guide only.

Who We Are

Ted Todd is the hardwood floor brand of Edwards Cheshire Company Limited incorporated in England and Wales, with company number 02848796 whose registered office is at 18 Chesford Grange, Woolston, Warrington, Cheshire WA1 4RQ.

You can contact us by visiting our Contact Page, or by telephone at 01925 284496 or by writing to us at sales@tedtodd.co.uk or 18 Chesford Grange, Woolston, Warrington, Cheshire, WA1 4RQ.

Price Disclaimer

Prices are accurate at the time of publication. Ted Todd reserve the right to review and amend prices accordingly without notice.

Stock Availability

Stock availability estimations are accurate at the time of publication and are subject to change due to the sourcing of raw material. Upon quoting, you will be given the most accurate timeframe for availability. Ted Todd reserve the right to review and amend availability without notice.

Specification Disclaimer

All specifications are accurate at the time of publication. Ted Todd reserve the right to supply products varying from the specification on this website due to circumstances beyond our control.

Image/Print Disclaimer

We make every effort to accurately reproduce images. However, due to natural variations that occur in the wood itself, colour reproduction is for illustration purposes only. We are more than happy to send samples out on request.

Phone Calls

All our telephone calls are recorded for training purposes.

Privacy Policy

Ted Todd are committed to protecting the privacy and security of your personal information. By using our website you agree to our Privacy Policy, more information about this can be found here.

Deliveries, Returns and Bespoke Orders

Deliveries

Hardwood Flooring: UK mainland deliveries (deliveries outside of UK mainland POA) and orders over £500 (EX VAT).  Free 2/3 day delivery service

Surcharges:
Next day £45
AM/PM £20
Before 12pm £30
Timed £30
Deliveries under £500 are £45 and subject to the above surcharges as necessary.

Accessory orders (Delivery to UK mainland only)

Over £150 next day free of charge
Next day before 10:00am £30
Saturday £45
Deliveries under £150 are £15 and subject to the above surcharges as necessary.
All carriage charges exclude VAT.
All deliveries are covered by Ted Todd Terms and Conditions – a full copy of which is available on request.
Timed delivery requests are subject to availability and cannot be guaranteed.
All goods must be checked and signed for upon delivery.
Any damaged goods must be signed for as damaged.
Damaged goods cannot be returned unless signed for as damaged on delivery.

Returns

Ted Todd will only accept returns of unopened packs and will be subject to a 25% restocking charge of amount returned. (Or a minimum of £100 per order) plus carriage charges. Returns must be clearly labelled with a Ted Todd return number. Returns without a return number will not be accepted. Woodworks and bespoke orders cannot be returned unless damaged. We do not collect or credit any material 30 calendar days after the original delivery date or acept the return of date sensitive accessories after 2 weeks of delivery.

Bespoke Orders

Bespoke orders will only be accepted when a Ted Todd order form has been completed in full and an order acknowledgment has been received. Ted Todd will not accept returns of bespoke orders. A 50% deposit is required on all bespoke orders prior to manufacture.

A full copy of Ted Todd Terms and Conditions are available to download here or by clicking the button below.